Return

At the Highland Candle Company, we take great pride in crafting each candle with meticulous care, ensuring our customers receive only the highest quality products. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

Our return policy offers a 14-day window, starting from the date you receive your order, to request a return. To be eligible for a return, your item must be:

• In its original, unused condition
• In its original packaging

Please note that products that have been used or altered in any way will not qualify for a return or exchange.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us within 14 days of receiving your order. You can contact us at order@highlandcandlecompany.com or through our ‘Contact’ page.
2. Request Approval: Please do not send items back without first contacting us for approval, as we cannot accept unauthorized returns.
3. Secure Packaging: Use the original packaging or a suitable alternative to ensure the item’s safety during transit. We recommend using a recorded delivery service as we are not responsible for items lost in transit.

Refund Process

Once we receive your returned item in its original condition, we will process your refund to the original payment method. Please allow a few business days for the refund to appear in your account. We may request images or videos of the item for our records.

Additional Information

For any questions or further assistance, please contact our customer service team. We are dedicated to ensuring your satisfaction and will do our best to resolve any issues you may have.

Thank you for choosing Highland Candle Company. We appreciate your business and look forward to serving you again.